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Some expectations you’ll want to agree on before you start working together include: In addition to laying the foundation for communication, it’s also important to set proper expectations with clients prior to working on your first projects. Taking the time to understand how your customer likes to communicate will start the relationship off on the right foot-which, in turn, can help you lay the foundation for a strong relationship. Do they prefer you to submit work via email, Google Drive or through a project management platform (like Trello or Asana)?.What’s the fastest way to reach them if you have a question or urgent matter that needs their attention?.Do they want you to call them with project updates or do they prefer email?.That’s why it’s so important to get on the same page as your clients in terms of their preferred communication channels.
#TECHNIQUES TORESEARCH AND SUPPORT CLIENT BASE UPDATE#
Some will prefer regular phone calls to get an update on the status of your project-while others would be irritated if you called them and interrupted their workday. Establish Preferred Communication ChannelsĪgain, every client has different preferences, including how they like to communicate. The more you know about each customer, the more you can cater your work style and services to them specifically-and the better the relationship will be as a result.
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Some of the initial steps you’ll want to take include: Get to Know ThemĮvery client has different needs, goals and preferences. If you want your client relationships to last, there are steps you need to take from the get-go to set the relationship up for success. Do the Work Up-front to Ensure Relationship Successīuilding a lasting relationship with clients starts at the very beginning.